2019 Business IT Trends | Annual Report

Skills, support and budgets are the key to success

Discover the strategic technology investments planned by small to medium businesses. How do your plans compare? 

In December 2018, we surveyed businesses encompassing businesses of all sizes and industries to uncover insights into their technology budgets and spending priorities for 2019. The results revealed confidence among businesses for the year ahead. 

This year’s report goes even further, introducing a new “Retrospective” section. Dive into the experiences of our respondents’ previous IT projects, and the success factors and challenges they faced.

Main Themes 


IT Transformations for Large Companies 

Unlike last year, where budget growth was driven by smaller organizations (6-250 employees), 2019 sees larger companies taking the lead as their digital transformations continue.  

Skills pay the bills 

Business success is highly correlated with technical skill. Learn what are the key factors? Successful organizations identified the challenges facing their IT teams and allocated resources accordingly.  

Successful organizations are investing in IT 

IT budgets for 2019 show robust growth compared to 2018, with a mere 17% of organizations expecting a decrease. 

Finance, manufacturing and professional services lead the way 

Like 2018, the finance industry is looking at the biggest IT budget increases, followed by manufacturing and professional services.  


Key Takeaways

Boost your support to SMBs 

Enterprise spending is growing but SMBs are relatively flat. We perceive this as an opportunity for the channel to support and grow the SMB market through 2019. 

Double down on successful businesses 

Businesses that are successful spend more on IT and rely heavily on vendor support and IT partners. 

Partners, Your Role Has Never Been More Vital 

Businesses deemed successful in 2018 highlighted strong external IT partnerships as a key success factor. 

Businesses Are Ready to Invest 

Security, IT automation and blockchain are key technology priorities for 2019. Security is the number-one priority and businesses are looking to invest. 

About this report

Year after year, Extu endeavors to gauge the aspirations of our valued customers and clients. As a trusted partner for thousands of companies across diverse industries, we delve into their technology roadmaps, IT budget allocation strategies, perspectives on industry trends, and technology priorities for the upcoming year. Our extensive reach enables us to provide insightful and actionable results annually. 

This report is based on an annual global survey conducted by Extu in December 2018 with over 800 North American, Australian & New Zealand businesses responses.  

Missed last year’s report? We’ve got you covered.   

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